Contact Us
We're Here to Help
Get support, share feedback, or report an issue. We usually respond within 24 hours.
Get in Touch
Multiple Ways to Reach Us
Email Support
Get help with your account, technical issues, or general questions.
Community Discussion
Join our community discussions and connect with other word scholars.
Bug Reports & Features
Report bugs or suggest new features to help us improve the platform.
Support Information
What to Expect
Response Times
General inquiries: within 24-48 hours
Technical issues: within 12-24 hours
Account problems: within 6-12 hours
Billing questions: within 4-8 hours
Privacy & Security
• Emails are handled by trusted providers only
• We never sell your personal information
• Payment data is processed by PayOS / PayPal
Frequently Asked Questions
Quick Answers to Common Questions
How accurate is the etymology analysis?
Etymology is complex and words can have multiple valid interpretations. Our database and AI are continuously improved. Report an error and we'll fix it.
Can I suggest improvements to word analyses?
Yes! We welcome corrections. Use the feedback form or contact us directly with the word and your source.
Do you offer educational discounts?
We're building classroom plans for schools. Contact us with your institution email and we'll discuss pricing.
How can I export my learning data?
Flashcard export is on the roadmap for PREMIUM. Contact us if you need your data today.
Is there an API for developers?
Not yet publicly. If you're building an app or research tool, contact us to discuss access.
Before You Contact Us
Help Us Help You Better
To give you the best support, please include:
For Technical Issues
- • Your browser and version
- • Device type and operating system
- • Error messages or screenshots
- • Steps to reproduce the issue
For Etymology Questions
- • The specific word in question
- • The analysis result you got
- • Your suggested correction
- • Academic sources (if available)
Join Our Community
Connect with Fellow Word Scholars
Beyond direct support, our community of etymology enthusiasts, students, and educators shares tips and explores language together.
Whether you're learning your first Latin root or digging into morphology, everyone is welcome.